Question 1

How can I be sure that I’m going with a legit company?

Accepted Answer

For your reassurance, you should check the company reviews and their customer service to ensure you’ll receive the best service that you deserve. You can give them a call and speak to a live agent and request more information and also research that company to make sure they are legit. If a company is a part of the NPSA which is the National Portable Storage Association, and they have reviews on the Better Business Bureau, then that’s a good sign. You should also ask them about their payment methods. Don’t trust companies that do not accept debit or credit cards as a payment option.

Question 2

Am I able to pick a color?

Accepted Answer

Most customers want to choose their container color, and sometimes this is possible, but not always. You get the first container off of the stack at the intermodal depot. If you order multiple containers, it is often possible to get the color of your choice. Also, one-trip containers are generally tan or beige.

Question 3

Can I see the container before purchasing?

Accepted Answer

Unfortunately, customers don’t have access to the depots for liability reasons.  USED CONEX LLC guarantees all shipping containers come without leaks or holes on the wooden floor, that the doors open and close, and the door seal gaskets are in functional condition (not causing leakage). The customer must inspect the container and reject it in case of finding any faults in the items mentioned above.  In the event that the customer does not notice any of the above-mentioned issues upon delivery and finds one after delivery, the customer has 1 business day to report the issue and we will try to assist the customer for free to resolve the issue remotely without sending any labor forces. In case the container can not be fixed and needs to be replaced, USED CONEX LLC is responsible for collecting the container and replacing the container or refunding the customer in full after the container has been collected from the customer’s property. You can read more here: https://www.usconex.com/terms

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